Return Policy and RMA Guidelines
Blu Element RMA Policy and Guidelines
- Only products with defects or other quality issues may be returned and will be replaced for identical items.
- All RMA requests are reviewed by our support team for approval. If approved, you will receive an RMA number within 5 business days. Please refer to this RMA number for any inquiries.
IMPORTANT! In order to have your RMA processed, you must:
- Email firstname.lastname@example.org with your product details and exact issue.
- Wait for the RMA number confirmation email.
- Print the confirmation page that shows your RMA number along with the details of the products and include it in the box.
- Clearly mark the RMA number on the box.
- Include only the items that were approved in the RMA request.
- Send our sales support staff the tracking number of your package via email.
Blu Element reserves the right to dispose of any product incorrectly sent back without the proper RMA documentation or your Account Manager’s approval.
- All RMA shipments of defective products to Blu Element are paid by the customer. Blu Element will cover the cost of shipping of the replacement product back to the customer.
- You will receive the replacement product within 2 to 4 business weeks after the RMA package has been received by Blu Element (subject to in-stock availability).
- You have 60 days to return the RMA as of the date you have received the notification email with your RMA approval